Shipping policy

Shipping Policy

Thank you for shopping with us. At SilkLoom, we are committed to delivering your luxury silk pieces with the utmost care and efficiency.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery Times

We offer the following shipping options:

Standard Shipping — 5–10 business days
Express Shipping — 2–5 business days
Overnight Shipping — 1 business day (where available)

Shipping costs are calculated at checkout based on your location and selected shipping method.

Free Shipping

We offer complimentary standard shipping on all orders over [FREE SHIPPING THRESHOLD].

International Shipping

We ship worldwide. International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

Estimated international delivery times vary by destination and may be subject to customs clearance delays.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package at any time.

Shipping Restrictions

We are unable to ship to P.O. Boxes or APO/FPO addresses at this time. Please provide a valid street address at checkout.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us at [CONTACT EMAIL] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.